OS X Troubleshooting

[[Installation and Indexing Questions]]

[[The Logos 7 Beta Program]]

[[The Logos 8 Beta Program]]

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These OS X Troubleshooting tips also apply to newer macOS releases. The 13th major Mac operating system (OS) release of [[10.12 Sierra >> https://en.wikipedia.org/wiki/MacOS_Sierra]] included name change from OS X to macOS.

 

New [[Logos >> http://www.logos.com/install]], [[Verbum >> https://verbum.com/install]], & [[Noet >> https://noet.com/products/47339/noet-desktop-app]] "Gold" releases typically happen every 6 weeks, which may be followed by service release(s). When troubleshooting, recommend verifying latest one being used, see [[Logos Release History]]

 

[[*7.14* and newerMacreleases need OSX10.11*ElCapitan*ornewermacOS:10.12*Sierra*or10.13*HighSierra*>> https://community.logos.com/forums/t/152976.aspx]]

*[[*7.18* and Newer releases need TLS1.2foronlineconnectionasof7Nov2018>> https://community.logos.com/forums/t/173472.aspx]]

* [[*7.14* and newer Mac releases need OS X 10.11 *El Capitan* or newer macOS: 10.12 *Sierra* or 10.13 *High Sierra* >> https://community.logos.com/forums/t/152976.aspx]]

 

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! Check Forums for recent issue(s)

Problem(s) can affect a number of users so checking recent forum threads could have relevant problem and solution discussion(s):

* [[*Beta7* >> http://community.logos.com/forums/106.aspx]] -- *Beta* Logos 7, Verbum 7, & Noet 7

* [[*DesktopBeta* >> http://community.logos.com/forums/106.aspx]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 >> http://community.logos.com/forums/141.aspx]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 6 >> http://community.logos.com/forums/124.aspx]] -- Logos 6, Verbum 6, & Noet 6

* [[Logos 5 >> http://community.logos.com/forums/109.aspx]] -- Logos 5 & Verbum

* [[Logos 4 >> http://community.logos.com/forums/76.aspx]] -- Logos 4

 

If your problem appears to be unique then start a support thread on the relevant *Logos* forum:

If your problem appears to be unique then start a support thread on the relevant *Logos* forum; ensuring that you clearly explain what caused the problem, and what steps you've already taken to try and resolve it (see [[Bug Report]]):

* [[*Beta7* New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=106]] -- *Beta* Logos 7, Verbum 7, & Noet 7

* [[*DesktopBeta* New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=106]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=147]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 6 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=124]] -- Logos 6, Verbum 6, & Noet 6

* [[Logos 5 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=109]] -- Logos 5 & Verbum

* [[Logos 4 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=76]] -- Logos 4

ensuring that you clearly explain what caused the problem, and what steps you've already taken to try and resolve it (see [[Bug Report]]).

 

Note: you should start a *new* thread if asupport thread(s) is older than 2 months or does not have feedback confirming the recommended fix!

Note: you should start a *new* thread if a thread(s) is older than 2 months or does not have feedback confirming the recommended fix![[Unsupportedreleases>>https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]havelessforumactivityplusupgradetoasupportedreleasewillberecommended.

{{# Diagnostic Logging links to this forum section for Mac}}

! Faithlife Macintosh Support