OS X Troubleshooting

New [[Logos >> http://www.logos.com/install]], [[Verbum >> https://verbum.com/install]], & [[Noet >> https://noet.com/products/47339/noet-desktop-app]] "Gold" releases typically happen every 6 weeks, which may be followed by service release(s). When troubleshooting, recommend verifying latest one being used, see [[Logos Release History]]

 

* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 7Nov 2018 >> https://community.logos.com/forums/t/173472.aspx]]

* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 10Dec 2018 >> https://community.logos.com/forums/t/173472.aspx]]

* [[*7.14* and newer Mac releases need OS X 10.11 *El Capitan* or newer macOS: 10.12 *Sierra* or 10.13 *High Sierra* >> https://community.logos.com/forums/t/152976.aspx]]

* [[*7.14* and newer Mac releases need OS X 10.11 *El Capitan* or newer macOS: 10.12 *Sierra* or 10.13 *High Sierra* >> https://community.logos.com/forums/t/152976.aspx]]or10.14*Mojave*

 

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! Check Forums for recent issue(s)

[[*7.18 and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018* >> https://community.logos.com/forums/t/173472.aspx]]

Problem(s) can affect a number of users so checking recent forum threads could have relevant problem and solution discussion(s):

* [[*Desktop Beta* >> http://community.logos.com/forums/106.aspx]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 >> http://community.logos.com/forums/147.aspx]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 >> http://community.logos.com/forums/124.aspx]] -- /*Unsupported* Logos 6, Verbum 6, & Noet 6/

* [[Logos 5 >> http://community.logos.com/forums/109.aspx]] -- /*Unsupported* Logos 5 & Verbum/

…

* [[*Desktop Beta* New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=106]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=147]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=124]] -- /*Unsupported* Logos 6, Verbum 6, & Noet 6/

* [[Logos 5 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=109]] -- /*Unsupported* Logos 5 & Verbum/

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\\   {{# Diagnostic Logging links to this forum section for Mac}}

! Faithlife Macintosh Support

Thankful for many friendly [[forum >> http://community.logos.com/forums/]] discussions, which often have response(s) within hour(s) from other passionate application users (around the world). Faithlife providesmany [[*Support* >> https://support.logos.com/hc/en-us/categories/360000667132]] articles+ [[*Logos Help Center* >> https://support.logos.com/hc]] searchisusefulforfinding articles.AlsoFaithlifehasmanyolder [[MacSupport>> http://www.logos.com/support/mac]] pages. Official phone assistance for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is available at 1-800-875-6467 [[when Faithlife office is open >> https://www.logos.com/]]. With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[Remote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternative for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is email to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

Thankful for many friendly [[forum >> http://community.logos.com/forums/]] discussions, which often have response(s) within hour(s) from other passionate application users (around the world). Faithlife provides [[*LogosHelpCenter(LHC)* >> https://support.logos.com/hc]] and [[*VerbumHelp Help Center(VHC)* >> https://support.verbum.com/hc]]thathavemanytrainingandsupport articles so[[*LHC*>>https://support.logos.com/hc]]& [[*VHC*>> https://support.verbum.com/hc]]searchisusefulforfindingappropriatearticle(s). Official phone assistance for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is available at 1-800-875-6467 [[when Faithlife office is open >> https://www.logos.com/]]. With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[LHCRemote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternative for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is email to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

 

*Beta* and unsupported releases are discussed in appropriate forum, refer to [[Check Forums for recent issue(s) >> # Check Forums for recent issue(s)]] above.

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*Tip:* Some issues go away after restarting Mac.

 

Faithlife[[MacSupport>> http://www.logos.com/support/mac]] includes [[ReportaProblemforMac>> https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac]]. Refer to [[Check Forums for recent issue(s) >> # Check Forums for recent issue(s)]] above for forum discussions of *Beta* and /*Unsupported*/ releases.

[[LogosHelpCenter(LHC)>> https://support.logos.com/hc]]includes[[How-to-Enable-and-Submit-Log-Files>>https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]]with*Mac*selectionbox. [[VerbumHelpHelpCenter(VHC)>>https://support.verbum.com/hc]]includes[[How-to-Enable-and-Submit-Log-Files>> https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]]with*Mac*selectionbox. Refer to [[Check Forums for recent issue(s) >> # Check Forums for recent issue(s)]] above for forum discussions of *Beta* and /*Unsupported*/ releases.

 

[[Logos Logging application >> http://www.logos.com/media/tech/LogosLogging.zip]] can show then optionally change diagnostic logging for Logos and Verbum, refer to [[Report a Problem for Mac >> https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac]] for details.

* Indexer diagnostic logging only happens when Logging is *Enabled*

* When appropriate, upload [[screen shot(s) >> Screenshot]] using [[adding a picture to a post >> Using the Forum # Adding a picture to a Post]] steps. You can press Command-Shift-3 to take a [[screenshot >> Screenshot]], then use Preview: File => New from Clipboard, File => Save as (recommend PNG format), use paperclip button in post editor to upload screenshot.

*Option:* if you do not want to post your logs of a [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] for public viewing, you can email your zip file to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

*Option:* if you do not want to post your logs of a [[supportedLHC *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]or[[supportedVHC*Stable*releases>>https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]for public viewing, you can email your zip file to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

| *Application* | User's Library Application Support folder with Logging |

| Logos | ~/Users~/{{_/username/_}}~/Library~/Application Support~/Logos4~/Logging |

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!! Crashes or Fails to Open

[[Logos Help Center >> https://support.logos.com/hc]] has [[What to do if Logos Crashes | Mac >> https://support.logos.com/hc/en-us/articles/360007923512-What-to-do-if-Logos-Crashes-Mac]] + olderFaithlife[[MacSupport>> http://www.logos.com/support/mac]] has [[LogosCrashesorFailstoOpen>> https://www.logos.com/support/logos6/mac/crash]]

[[Logos Help Center(LHC)>> https://support.logos.com/hc]] has [[What to do if Logos Crashes | Mac >> https://support.logos.com/hc/en-us/articles/360007923512-What-to-do-if-Logos-Crashes-Mac]] + [[VerbumHelpCenter(VHC)>> https://support.verbum.com/hc]] has [[WhattodoifVerbumCrashes|Mac>> https://support.verbum.com/hc/en-us/articles/360018350491-What-to-do-if-Verbum-Crashes-Mac]]Solution2aboutCorruptFontshasbeenneededbymanymacOSandOSXusersafterapplyinganAppleupdate.Logos4+Verbumfolderpermissionsinuser'sLibrarypreventedfilesandfoldersfrombeingwritten,whichresultedin"Untitled"menuitems.

[[Solution 2 >> https://support.logos.com/hc/en-us/articles/360007923512-What-to-do-if-Logos-Crashes-Mac]] has been needed by many macOS and OS X users after applying an Apple update. Logos4 folder permissions in user's Library prevented files and folders from being written, which resulted in "Untitled" menu items.

 

Recommend restarting Mac as a troubleshooting step to see if crash repeats.