Diagnostic Logging

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A diagnostic log is a detailed report of what the Logos program is doing and it is used to diagnose problems. \\ When you are requested to submit logs you need to enable logging, and then try to reproduce the problem. \\ When finished you can continue logging or disable logging as shown below. \\ [[Screenshot]] can be helpful to show issue(s) in diagnostic logs.

 

* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018 (so older releases are always offline) >> https://community.logos.com/forums/t/173472.aspx]]

 

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Recommend downloading [[Logos Logging application >> http://www.logos.com/media/tech/LogosLogging.zip]] that can display then change Diagnostic Logging setting plus use *Archive Logs* to create zip file.

 

Faithlife [[Mac Support >> http://www.logos.com/support/mac]] includes [[Report a Problem in Logos for Mac >> https://www.logos.com/support/mac/report-problem]] that includes current stable forum for reporting a problem. For *Beta* and unsupported releases, please use appropriate forum: [[Check Forums for recent issue(s) >> OS X Troubleshooting # Check Forums for recent issue(s)]]

[[Logos Help Center (LHC) >> https://support.logos.com/hc]] includes [[How-to-Enable-and-Submit-Log-Files >> https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]] with *Mac* selection box. [[Verbum Help Help Center (VHC) >> https://support.verbum.com/hc]] includes [[How-to-Enable-and-Submit-Log-Files >> https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]] with *Mac* selection box. Clicking *Mac* selection in support (…)

 

!! Enable Logging for one session on Mac

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*Tip:* Some issues go away after restarting Mac.

 

Faithlife[[MacSupport>> http://www.logos.com/support/mac]] includes [[ReportaProblemforMac>> https://www.logos.com/support/mac/report-problem]]. [[OS X Troubleshooting]] has [[Check Forums for recent issue(s) >> OS X Troubleshooting # Check Forums for recent issue(s)]] with forum links for *Beta*, *Stable*, and /*Unsupported*/ releases.

[[LogosHelpCenter(LHC)>> https://support.logos.com/hc]]includes[[How-to-Enable-and-Submit-Log-Files>>https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]] with*Mac*selectionbox. [[VerbumHelpHelpCenter(VHC)>>https://support.verbum.com/hc]]includes[[How-to-Enable-and-Submit-Log-Files>> https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files]]with*Mac*selectionbox. [[OS X Troubleshooting]] has [[Check Forums for recent issue(s) >> OS X Troubleshooting # Check Forums for recent issue(s)]] with forum links for *Beta*, *Stable*, and /*Unsupported*/ releases.

 

[[Logos Logging application >> http://www.logos.com/media/tech/LogosLogging.zip]] can show then optionally change diagnostic logging for Logos and Verbum, refer to [[Report a Problem for Mac >> https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac]] for details.