Windows Troubleshooting

 

*See also*

[[*Logos Help Center* >> https://support.logos.com/hc]]

[[*Logos Help Center(LHC)* >> https://support.logos.com/hc]]

[[FaithlifeMac Support >> https://www.logos.com/support/mac]]

[[LHCFree Support:StableReleases>> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]

[[Free Support of Stable Releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]

[[*Verbum Help Center (VHC)* >> https://support.verbum.com/hc]]

  [[VHC Free Support: Stable Releases >> https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]

[[Logos Release History]]

 

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This page is designed to help with problems you may experience running Logos. Before proceeding, make sure you're running the latest stable version of Logos. New versions of Logos are released every few months, and these new versions often fix bugs and crashes in earlier versions.

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* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018 (so older releases are always offline) >> https://community.logos.com/forums/t/173472.aspx]]

 

/Page Contents/

* [[Check for known problems >> # Check for known problems]]

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!! Check for known problems

!!!! [[Logos Help Center >> https://support.logos.com/hc]]

!!!! [[Logos Help Center (LHC)>> https://support.logos.com/hc]]+[[VerbumHelpHelpCenter(VHC)>>https://support.verbum.com/hc]]

Faithlife provides many [[*Support* >> https://support.logos.com/hc/en-us/categories/360000667132]] articles + [[*Logos Help Center* >> https://support.logos.com/hc]] search is useful for finding articles.

Faithlife provides [[*Logos Help Center (LHC)* >> https://support.logos.com/hc]] and [[*Verbum Help Help Center (VHC)* >> https://support.verbum.com/hc]] that have many training and support articles so [[*LHC* >> https://support.logos.com/hc]] & [[*VHC* >> https://support.verbum.com/hc]] search is useful for finding appropriate article(s).

!!!! The Wiki

Many common problems are documented in the wiki. See [[Logos Not Starting]], [[Frequent Questions >> FAQ # Problems]], and [[Installation and Indexing FAQ for Logos 6+ >> Installation and Indexing Questions]] or [[Installation and Indexing FAQ for Logos 4/5 >> Installation and Indexing FAQ’s]].

 

!!!! The Forums

[[*7.18 and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018 (so all older releases are always offline)* >> https://community.logos.com/forums/t/173472.aspx]]

Problem(s) can affect a number of users so checking recent forum threads could have relevant problem and solution discussion(s):

* [[*Desktop Beta* >> http://community.logos.com/forums/106.aspx]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 >> http://community.logos.com/forums/147.aspx]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 >> http://community.logos.com/forums/124.aspx]] -- /Logos 6, Verbum 6, & Noet 6/

 

If your problem appears to be unique then start a support thread on the relevant *Logos* forum; ensuring that you clearly explain what caused the problem, and what steps you've already taken to try and resolve it (see [[Bug Report]]):

* [[*Desktop Beta* New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=106]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=147]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- *Stable* Logos 7, Verbum 7, & Noet 7

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=124]] -- /Logos 6, Verbum 6, & Noet 6/

 

Note: you should start a *new* thread if a thread(s) is older than 2 months or does not have feedback confirming the recommended fix! [[/*Unsupported*/ releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] have less forum activity plus upgrade to a supported release will be recommended.

Note: you should start a *new* thread if a thread(s) is older than 2 months or does not have feedback confirming the recommended fix! [[/*LHCUnsupported*/ releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]+[[/*VHCUnsupported*/Releases>>https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]have less forum activity plus upgrade to a supported release will be recommended.

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!! When to contact the official Faithlife Technical Support team

There are many experienced users in the Forums who provide assistance 24 hrs/day, 7 days/week due to the world wide user base of Logos, but some issues will require Faithlife technical assistance and you may be advised to contact Tech Support team when using a [[supported*Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] even if you have to wait for their offices to open (Monday–Friday, 0600–1700 PT or 1400 - 0100 GMT). Do this by calling 1-800-875-6467 and asking for Technical Support (remember to add the international code for the US if dialling from outside North America). With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[Remote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternatively you can email Tech Support, see [[Contact >> https://www.logos.com/about/contact]] for email address.

There are many experienced users in the Forums who provide assistance 24 hrs/day, 7 days/week due to the world wide user base of Logos, but some issues will require Faithlife technical assistance and you may be advised to contact Tech Support team when using asupported [[*LHC Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]+[[*VHCStable*Releases>>https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]even if you have to wait for their offices to open (Monday–Friday, 0600–1700 PT or 1400 - 0100 GMT). Do this by calling 1-800-875-6467 and asking for Technical Support (remember to add the international code for the US if dialling from outside North America). With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[LHCRemote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternatively you can email Tech Support, see [[Contact >> https://www.logos.com/about/contact]] for email address.

 

*Beta* and unsupported releases are discussed in appropriate forum, refer to [[The Forums >> # The Forums]] above.