OS X Troubleshooting

*See also*

[[*Logos Help Center* >> https://support.logos.com/hc]]

[[FaithlifeMac Support >> https://www.logos.com/support/mac]]

[[LHCFree Support:StableReleases>> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]

[[FreeSupportofStableReleases>> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]

[[*VerbumHelpCenter*>> https://support.verbum.com/hc]]

  [[VHC Free Support: Stable Releases >> https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]

[[Logos Release History]]

 

…

New [[Logos >> http://www.logos.com/install]], [[Verbum >> https://verbum.com/install]], & [[Noet >> https://noet.com/products/47339/noet-desktop-app]] "Gold" releases typically happen every 6 weeks, which may be followed by service release(s). When troubleshooting, recommend verifying latest one being used, see [[Logos Release History]]

 

* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018 >> https://community.logos.com/forums/t/173472.aspx]]

* [[*7.18* and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018(soolderreleasesarealwaysoffline)>> https://community.logos.com/forums/t/173472.aspx]]

* [[*7.14* and newer Mac releases need OS X 10.11 *El Capitan* or newer macOS: 10.12 *Sierra* or 10.13 *High Sierra* >> https://community.logos.com/forums/t/152976.aspx]] or 10.14 *Mojave*

 

…

\\

! Check Forums for recent issue(s)

[[*7.18 and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018* >> https://community.logos.com/forums/t/173472.aspx]]

[[*7.18 and Newer releases need TLS 1.2 for online connection as of 10 Dec 2018(soallolderreleasesarealwaysoffline)* >> https://community.logos.com/forums/t/173472.aspx]]

Problem(s) can affect a number of users so checking recent forum threads could have relevant problem and solution discussion(s):

* [[*Desktop Beta* >> http://community.logos.com/forums/106.aspx]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 >> http://community.logos.com/forums/147.aspx]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 >> http://community.logos.com/forums/141.aspx]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 >> http://community.logos.com/forums/124.aspx]] -- /*Unsupported* Logos 6, Verbum 6, & Noet 6/

* [[Logos 5 >> http://community.logos.com/forums/109.aspx]] -- /*Unsupported* Logos 5 & Verbum/

* [[Logos 4 >> http://community.logos.com/forums/76.aspx]] -- /*Unsupported* Logos 4/

 

If your problem appears to be unique then start a support thread on the relevant *Logos* forum; ensuring that you clearly explain what caused the problem, and what steps you've already taken to try and resolve it (see [[Bug Report]]):

* [[*Desktop Beta* New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=106]] -- *Beta* Logos 8, Verbum 8, & Noet 8

* [[Logos 8 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=147]] -- *Stable* Logos 8, Verbum 8, & Noet 8

* [[Logos 7 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=141]] -- /*Unsupported* Logos 7, Verbum 7, & Noet 7/

* [[Logos 6 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=124]] -- /*Unsupported* Logos 6, Verbum 6, & Noet 6/

* [[Logos 5 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=109]] -- /*Unsupported* Logos 5 & Verbum/

* [[Logos 4 New Post >> http://community.logos.com/forums/AddPost.aspx?ForumID=76]] -- /*Unsupported* Logos 4/

 

Note: you should start a *new* thread if a thread(s) is older than 2 months or does not have feedback confirming the recommended fix! [[/*Unsupported*/ releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] have less forum activity plus upgrade to a supported release will be recommended.

\\   {{# Diagnostic Logging links to this forum section for Mac}}

! Faithlife Macintosh Support

Thankful for many friendly [[forum >> http://community.logos.com/forums/]] discussions, which often have response(s) within hour(s) from other passionate application users (around the world). Faithlife provides [[*Logos Help Center (LHC)* >> https://support.logos.com/hc]] and [[*Verbum Help Help Center (VHC)* >> https://support.verbum.com/hc]] that have many training and support articles so [[*LHC* >> https://support.logos.com/hc]] & [[*VHC* >> https://support.verbum.com/hc]] search is useful for finding appropriate article(s). Official phone assistance for [[supported*Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is available at 1-800-875-6467 [[when Faithlife office is open >> https://www.logos.com/]]. With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[LHC Remote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternative for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is email to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

Thankful for many friendly [[forum >> http://community.logos.com/forums/]] discussions, which often have response(s) within hour(s) from other passionate application users (around the world). Faithlife provides [[*Logos Help Center (LHC)* >> https://support.logos.com/hc]] and [[*Verbum Help Help Center (VHC)* >> https://support.verbum.com/hc]] that have many training and support articles so [[*LHC* >> https://support.logos.com/hc]] & [[*VHC* >> https://support.verbum.com/hc]] search is useful for finding appropriate article(s). Official phone assistance forsupported [[*LHC Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]]+[[*VHCStable*Releases>>https://support.verbum.com/hc/en-us/articles/360018123152-About-Free-Support]]is available at 1-800-875-6467 [[when Faithlife office is open >> https://www.logos.com/]]. With your permission, Faithlife can remotely share desktop with you to diagnose issues, see [[LHC Remote Assistance >> https://support.logos.com/hc/en-us/articles/360008543031-Logos-Support-Remote-Assistance]]. Alternative for [[supported *Stable* releases >> https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support]] is email to Tech Support, see [[Contact >> http://www.logos.com/about/contact]] for email address.

 

*Beta* and unsupported releases are discussed in appropriate forum, refer to [[Check Forums for recent issue(s) >> # Check Forums for recent issue(s)]] above.