Diagnostic Logging

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A diagnostic log is a detailed report of what the Logos program is doing and it is used to diagnose problems. When you are requested to submit logs you need to enable logging. When finished you can continue logging or disable logging as shown below. [[Screenshot]] can be helpful to show issue(s) in diagnostic logs.

A diagnostic log is a detailed report of what the Logos program is doing and it is used to diagnose problems.\\ When you are requested to submit logs you need to enable logging,andthentrytoreproducetheproblem. When finished you can continue logging or disable logging as shown below. \\[[Screenshot]] can be helpful to show issue(s) in diagnostic logs.

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/Page Contents/

* [[ PC >> # PC]] (Windows)

* [[ How do I get a diagnostic log? >> # How do I get a diagnostic log?]]

* [[ What do I do with the logs?  >> # What do I do with the logs?]]

* [[ How to “zip” the logs >> # How to “zip” the logfiles]]

* [[ How to “zip” the logs >> # How to “zip” the LogFiles]]

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* [[Mac >> # Mac]] (macOS or OS X)

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! PC

!! How do I get a diagnostic log?

To enable logging download [[EnableLogging.js >> http://downloads.logos.com/LBS4/Installer/EnableLogging.js]] by right-clicking the link, choose "Save Link As..." or "Save Target As..." and Save it in your *Documents* folder. \\ Double-click EnableLogging.js and it should display a dialog box stating that logging has been enabled. \\ Then start Logos, and try to reproduce the problem you encountered earlier.

 

To enable logging download [[EnableLogging.js >> http://downloads.logos.com/LBS4/Installer/EnableLogging.js]] by right-clicking the link, choose "Save Link As..." or "Save Target As..." and Save it in your %Documents% folder. Double-click EnableLogging.js and it should display a dialog box stating that logging has been enabled. Do this *before* running Logos or any Setup (installation) program.

The diagnostic log files will be stored in *Documents\Logos Log Files* or *Documents\Verbum Log Files* (for Verbum).

 

The diagnostic log files will then be stored in %Documents\Logos Log Files% or %Documents\Verbum Log Files% (for Verbum).

 

To disable logging, download [[DisableLogging.js >> http://downloads.logos.com/LBS4/Installer/DisableLogging.js]] as above, and double-click DisableLogging.js to turn logging off.

 

Toturnon logging for *one* session,hold down the CTRL key as you start Logos and then sign in (this will open to a blank layout with Logos 6+).

Notethatyoucanenable logging for *one* sessionbyholding down the CTRL key as you start Logos, and then signing in (this will open to a blank layout with Logos 6+).

 

*When specifically requested* use the [[Logos Windows Profiler Utility >> https://wiki.logos.com/Logos_Windows_Profiler_Utility]] to get a sample of their processes.

 

!!! What to do if you can't run JavaScript

 

!!!! To enable logging

 

Open a regular (not Admin) Command Prompt and enter the following command:

Open a regular (not admin) command prompt and enter the following command:

 

{{{%~

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!!!! To disable logging

Open a regular Command Prompt and enter the following command:

 

Open a regular (not admin) command prompt and enter the following command:

 

{{{%~

reg add HKCU\Software\Logos4\Logging /v Enabled /t REG_DWORD /d 0

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!! What do I do with the logs?

You will find the log files in a folder called %Logos Log Files% or %Verbum Log Files% inside your %Documents% folder. \\ Compress/zip the log files folder (below)*before* you start Logos again, and then [[*Upload the logs* >> Uploading Logs]] to the Forum .

You will find the log files in a folder called *Logos Log Files* or *Verbum Log Files* inside your *Documents* folder. \\ Compress(zip) the log files folder *before* you start Logos again, and then [[*Upload the logs* >> Uploading Logs]] to the Forum .

 

!!!! How to “zip” the Log Filesfolder

!!!! How to “zip” the Log Files

#. In Windows 7/8/10: \\ Right-click the folder, choose *Send to*, then *Compressed (zipped) folder*. \\ A new file will be created and named with the .zip extension. You can rename the file if necessary but keep the .zip extension.

#. In Windows Vista: \\ Right-click the folder, choose *Add to archive...*. Under *Archive Format* select ZIP, then click OK.